Multi-Step Cancel Flow is a customizable cancellation process that guides subscribers through retention strategies before they churn. We built a multi-step workflow where you define cancellation reasons, show targeted offers, and present alternatives based on why they're leaving. This is for brands that want to save more subscribers at the point of cancellation. Instead of a single cancel button, subscribers go through steps that offer discounts, pauses, product swaps, or frequency changes. You track save rates by offer type and iterate on what works. Higher retention, more saved subscriptions, and better data on why people leave.
