ALOHA Protects Ongoing Subscription Orders and Unlocks New Revenue with Skio × SavedBy

Protein Bars on Repeat

ALOHA was created in 2017 with the mission to make delicious and nutritious plant-based food available to everyone. Today, the company produces plant-based protein in the form of bars, drinks, and powders, all with a focus on real-food USDA Organic ingredients, free from dairy, soy, gluten and stevia. Beyond food, ALOHA seeks out meaningful ways to give back to the planet and the communities it serves, staying true to its values as an employee-owned B Corporation.

ALOHA products are available in 20,000+ stores nationwide, as well as in various key digital retailers. The DTC business, with a focus on subscriptions, via Aloha.com is a valuable driver of customer lifetime value, and recurring revenue for the business.

For a brand shipping protein bars on repeat, protecting those subscription shipments from loss, theft, and damage matters. Lost packages mean lost revenue, support resources, and frustrated customers. The problem? Most shipping protection solutions couldn't handle subscriptions at all.

The FTC Doesn't Care About Your Workaround

ALOHA subscribers value flexibility and modify their orders constantly: adding items, removing products, adjusting quantities. That's normal subscription behavior. But it can create compliance problems for shipping protection.

FTC rules require any recurring charge, including shipping protection, to be clearly disclosed and billed accurately on each recurring order. Most shipping protection apps only cover the initial purchase. Others try to protect recurring orders through backend workarounds that violate FTC guidelines and can't adjust pricing dynamically.

A Real-Life Example

A subscriber's recurring bundle costs $31.49, with shipping protection priced at ~3.5% of the order. They opt in at checkout and see a total recurring charge that includes SavedBy. Fair, transparent, compliant.

Without this integration? The subscriber never sees the full cost. If protection gets added after the fact, it's not FTC compliant, not fair to the subscriber, and not accurate coverage.

The killer issue? When a subscription's total value changes, protection pricing has to change with it. Without that dynamic adjustment, subscribers either overpay for coverage, receive inaccurate protection, or get no protection at all on recurring orders.

Someone Finally Cracked It

SavedBy is the only shipping protection solution with a full, FTC-compliant, native Skio integration. Here's what that means in practice:

The integration recalculates shipping protection based on current subscription value automatically. Subscriber adds a product? Price adjusts. Removes something? Price adjusts. No manual intervention, no compliance gaps.

Protection gets disclosed and billed correctly on every recurring charge: exactly what FTC regulations require. Subscribers see their total recurring charge including accurate protection cost at checkout. On subsequent orders, the price recalculates based on any modifications.

Coverage matches actual order value. Whether a subscriber increases, decreases, or modifies their order, protection pricing follows. Subscribers pay a fair, accurate amount for coverage that actually reflects what's in the box.

This integration enables ALOHA to protect subscription orders while remaining compliant.  SavedBy solved a problem that other shipping protection providers don’t. 

New Revenue, Less Headache

Ongoing coverage of subscription orders now protected (and growing)

100% FTC-compliant recurring protection billing

Substantial reduction in shipping-related support workload

Protected subscription orders generate revenue that didn't exist before the integration went live. Claims handling shifted from ALOHA's support team to SavedBy, cutting the operational burden on shipping issues.

Subscriber trust improved because every protected order has coverage matching the order value. No gaps between what subscribers think they purchased and what they actually received. Higher trust drives retention, and retention drives lifetime value.

ALOHA can now protect every subscription shipment. Subscribers get consistent protection and self-serve claims handling. It’s a win-win.

About SavedBy

SavedBy provides shipping protection to leading DTC brands including Skullcandy, ILIA Beauty, Hot Ones, and ALOHA. Merchants get more profit and fewer support tickets. Customers get peace of mind and a self-serve claims portal. When packages get lost, stolen, or damaged, SavedBy handles the headache—and the cost. The Skio integration is the only FTC-compliant solution for protecting recurring subscription orders with dynamic pricing.