We're excited to introduce a new feature that can significantly reduce churn.

Previously, when customers decided to cancel a subscription, they were limited to selecting just one remedial action per cancellation reason. But now, we're giving you the ability to offer multiple options, such as "Skip Next Order," "Change Frequency," "Delay," or "Pause Subscription," when customers choose to cancel.

Here’s how it works.

When a customer visits your brand’s customer portal and intends to cancel, they will be prompted to select a reason.

Now, instead of seeing a single action, they’ll see multiple actions.

You can also customize which actions appear under a certain reason so you can always provide the most relevant actions, like a free gift or discount.

Reducing Churn, Retaining Revenue

The benefits are clear. By providing your customers with more choices when they consider canceling, you're significantly reducing the likelihood of churn. When customers have alternatives to a complete cancellation, they're more likely to keep their subscription or pause it until they’re ready to come back.

This means fewer lost customers and, ultimately, more retained revenue for you.

We also have robust analytics around tracking the performance of different action treatments so you can see what is working best and try out different combinations of actions.

Available Now

Ready to use this feature for your customer portal?

Head to the “Cancel Flow” section of the Skio dashboard and start deploying your multiple actions in minutes.

Click here to schedule a demo with us if you’re ready to switch to a better subscription platform.